Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

10h • Onsite

About The Position

The Front Desk Lead Clerk is responsible for running all front office reports and ensuring that all special requests are handled in advance to provide positive guest relations and Family Style Service. This role involves overseeing and participating in daily over/credit reports, rectifying discrepancies, assisting with housekeeping/front desk discrepancy reports, ensuring vacant rooms are available for resale, and managing 'walked guests' professionally. The clerk also assists with guest check-in and check-out as needed.

Requirements

• High School diploma or equivalent experience required
• One year experience in hotel reservations or front desk operations required
• Must have excellent communication skills
• Required to perform the customer service standards of the department
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures
• Experience with LMS

Responsibilities

• Runs all front office reports
• Assures that all special requests are handled in advance to assure positive guest relations
• Provides Family Style Service at all times
• Answers phone at control desk and processes information from all other areas of the hotel and casino
• Processes express check-outs and assures that guests receive copies of billing
• Overseas and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
• Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statues are rectified or justified and documented assures that all vacant rooms are available for resale
• Assists the front desk management in assuring that all "walked guests" are treated in a professional manner and that all pertinent paperwork is completed regarding the same
• Assists in the check-in and check-out of guests when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees