Front Desk Key Holder

Indianapolis•Indianapolis, IN

9h•$16 - $18

About The Position

As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers’ expectations and inspires them to come back often. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets. If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry Our Core Values · Servant Heart · Commitment to Wellness · Continuous Self-Improvement · Consistent & Detail Oriented · Drama-Free Workplace Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Requirements

Prefer 2+ years of sales or Hospitality experience.
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Ability to work in a fast past environment.
Attention to detail with a commitment to high standards.
Complex computer skills
Must be available for early and late shifts as well as weekends
Professional demeanor and friendly nature
Good written and verbal skills
Reliable transportation to the store
Ability to sell product and re-book guests for future appointments.

Nice To Haves

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Responsibilities

Arrive early to open & leave late to close the spa
Experience with point-of-sale software
Ensuring the spa is in perfect condition, clean and organized for our guests.
Help drive retail sales and prebook appointment schedules
Operating the alarm system, including setting and disarming.
Attending to guests’ requests.
Communication with leadership on spa and teams needs
Overseeing the cleaning and delivery staff
Identify problems with working conditions and share with leadership team.
Assume management responsibilities in the absence of the Spa Director or Assistant Managers.