Front Desk Host
About The Position
How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop , we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host ! Help keep the party going at our Ellicott City, MD barbershop. Is becoming a Front Desk Host right for you? This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! APPLY TO BE OUR FRONT DESK HOST! At Floyd's 99 Barbershop in Ellicott City, we're all about blending classic style with modern flair. We're right in the heart of one of the area's most charming spots-just minutes from the historic Ellicott City Main Street, where you'll find a mix of unique shops, cozy cafés, and cool local vibes. Whether you're behind the chair or in the front of the shop, you'll love the lively atmosphere, the freedom to get creative, and the chance to be part of something special. We're a team that takes pride in expert cuts, personalized service, and, of course, making every client feel at home. If you're looking for a fun, energetic spot with a real sense of community, Floyd's 99 Barbershop in Ellicott City is where you want to be! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!
Requirements
- 2+ years of customer service experience in the retail, hospitality, or beauty industries
- Experience working in a fast-paced environment
- Fantastic collaboration skills with an ability to communicate over the phone and in person
- Commitment to helping others and working with a team
- Organizational skills, attention to detail, and time management abilities
- Ability to maintain confidentiality
- Ability to work a flexible schedule, including nights and weekends
Responsibilities
- answering phone calls
- scheduling appointments
- answering questions
- taking messages for staff
- speak with customers about their desired services and give them pricing information
- upselling treatments or products when possible
- generate quotes
- figure out wait times
- assist with general cleaning duties
- maintaining a positive, seamless retail environment
Benefits
- Bonus potential
- Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
- Ongoing opportunity for growth
- Health benefits for full-time employees, including medical, dental, and vision
- Fun and relaxed environment where you can truly be yourself
- Nationwide locations, making it easy to relocate while continuing your professional journey
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
