Front Desk Host

Olen Properties•Irvine, CA

1d•$18 - $20•Onsite

About The Position

Warmly greets and seats all Guests in the highest professional manner. Answer all phone calls promptly with a smile in your voice. Accurately record reservations, special requests and take messages for managers and chefs. Assist all departments with their needs to achieve 100% Guest satisfaction.

Requirements

Prior experience in a full service restaurant, retail or similar environment
English language and professional skills are required
Ability to take direction
Ability to work in a team environment
Ability to work calmly and efficiently under pressure
Must have problem solving abilities, be self motivated and organized
Must be able to work Open Table Computer System
Commitment to quality service and food and beverage knowledge
Walking up and down stairs
Required to reach with hands and arms and climb or balance
Bending required on a regular basis
Lift and/or move up to 10 pounds on a frequent basis, and up to 25 occasionally
Must be able to carry trays, bus tubs, and other boxes
Exposed to heat in the kitchen
Exposed to slippery floors
Close and distant vision required with the ability to adjust focus

Responsibilities

Answers incoming calls in a prompt (3 rings or less), professional and caring manner
All Guests are asked (and waited for an answer) before being placed “on-hold”
Immediately Greets all Guests upon arrival in a warm and welcoming way
First Impressions are key – professionalism, hospitality, etc.
Makes single diners feel welcome
Seats Guests in proper server rotation, and also accommodates Guest requests
Manages proper “flow” of the dining room
If there is a “wait”, tell Guests other options such as bar or couch seating, etc.
Quotes accurate waiting times – do not mislead Guests by telling them short, or long time for table
Acknowledges regular Guests (in-person and on the phone) by name
Effectively uses Open Table system by noting all special requests such as birthdays, booths, etc.
Accurately takes all “To-Go” orders
Shows Guest where restroom is located (walk half way), never “points”
Presets large parties, and communicates with bussers and servers ahead of time
Knows all table numbers and position points
Communicates with kitchen about seating
Works with management for proper phasing, ensuring that all new Guests are taken care of
Maintains clean and organized front desk area, front entrance and walkway
Cleans all menus, table tents, etc.
Maintains restrooms every half hour by stocking and cleaning
Knows hours of operation, owners, history of restaurant, happy hour, entertainment, etc.
Knows food menus so can answer Guest questions accurately
Able to set tables when needed
Able to run food when needed
Assists all departments and displays high degree of Teamwork
Last Impressions – say goodbye and thank you to every Guest as they leave