Front Desk Guest Services Associate

Hot Springs City Hot Springs, SDHot Springs, SD
382d$24,794 - $29,120Onsite

About The Position

The Front Desk Guest Services Associate at Evans Plunge Mineral Springs is responsible for delivering exceptional customer service to visitors and members. This part-time, seasonal role involves operating the point-of-sale system for admission and concession sales, maintaining cleanliness in the concession area, and providing information about local attractions.

Requirements

  • Must be 16 years of age or older.
  • Ability to learn and communicate the history of Evans Plunge to the public.
  • Excellent communication skills with guests and coworkers.
  • Experience in cash handling and balancing cash registers.
  • Basic math skills including addition, subtraction, multiplication, and division.
  • Minimum knowledge of the aquatics environment.
  • Ability to multitask and manage multiple guests simultaneously.
  • Awareness and appreciation of cultural diversity in customers and the community.

Responsibilities

  • Assist customers with general admission sales and memberships, confirming membership privileges.
  • Answer telephone calls professionally.
  • Launder towels, swimsuits, and other items as needed.
  • Prepare concession food and maintain a well-stocked and organized concession inventory.
  • Keep the concession area clean, organized, and operable.
  • Vacuum, clean, and empty trash/recycling bins.
  • Fill the ice cooler as required.
  • Balance cashier registers at the end of shifts.
  • Stock merchandise and concessions as needed.
  • Provide interpretive services regarding the history and significance of Evans Plunge.
  • Direct guests to the Chamber of Commerce/Depot for more information on area attractions.
  • Maintain knowledge of concession prices and admission/membership rates.
  • Perform related duties as required.

Benefits

  • Wage of $11.45/hr with an additional $0.50 yearly for longevity up to four years.
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