Front Desk/ Guest Service Associate

European Wax Center Brick NJ•Brick, NJ

9h•$15

About The Position

This position is responsible for providing a lasting and engaging phone and in person experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

Requirements

Ability to be friendly and engaging on the phone with guests.
Ability to focus on phone calls in a fast paced environment
Ability to handle escalated calls with confidence and professionalism.
Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
Ability to prioritize work effectively.
Strong verbal communication skills.
Ability to receive constructive feedback from team and management
Must be able to work well with the team.
Must be dependable and reliable
Must have flexibility to meet shift requirements
Must be a team player and pick up shifts, if needed
High school diploma required.
1-3 years of experience in a call center or retail environment preferred

Responsibilities

Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Handles confidential information, including guest contact information, with a high degree of integrity
Books guests’ reservations accurately and efficiently while providing an excellent guest experience
Confirms reservations by calling guests 1-2 days before the guests’ reservation
Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
Ensures desk area and equipment are clean and in good working order at end of shift.
Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.