Front Desk Guest Service Agent

Hilton • Fayetteville, NC

440d • $27,040 - $27,040

About The Position

The Guest Service Agent at DoubleTree by Hilton Fayetteville plays a crucial role in representing the hotel to guests throughout their stay. This position involves managing guest registrations, handling payment methods, and ensuring a smooth check-in and check-out process while accommodating special requests and maintaining communication with various hotel departments.

Requirements

• High school diploma or GED.
• Bilingual or multilingual skills preferred.
• Customer service experience in hospitality.
• Basic knowledge of guest services and phone etiquette.
• Ability to understand and follow credit-checking procedures.

Nice To Haves

• Experience in a hotel or hospitality environment.
• Familiarity with hotel management software.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Understand and adhere to proper credit and cash handling policies and procedures.
• Track room status and updates.
• Coordinate with housekeeping regarding room status and special requests.
• Use proper telephone etiquette and handle mail, packages, and messages appropriately.
• Obtain proper identification for tax-exempt guests and attach necessary forms to registration cards.
• Stay informed about daily activities and meetings in the hotel.
• Report unusual occurrences or requests to the manager.
• Maintain cleanliness and organization of the front desk area.

Benefits

• Competitive hourly wage of $13.00 per hour.
• Opportunities for career advancement within the Hilton brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED