Front Desk - Guest Service Agent (FT & PT) - Luxury Beach Hotel

Pelican Grand Beach Resort, a Noble House Resort•Fort Lauderdale, FL

just now•Onsite

About The Position

Pelican Grand Beach Resort, located directly on the Atlantic Ocean in Fort Lauderdale Beach, is a 4-diamond, 156-room luxury hotel with breathtaking views, 3 outlets, a lazy river, and beach access. The resort is seeking a Front Desk - Guest Service Agent to join its diverse team. At Pelican Grand Beach Resort, the goal is to achieve excellence by empowering employees to make positive impacts through genuine service, building relationships with guests, and creating unforgettable experiences.

Requirements

1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST
Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
Must have excellent interpersonal and sales-related skills
Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer
Must be able to speak, read, write and understand English
Requires good communication skills, both verbal and written
Must possess computational ability
Must be able to pass a background check
Must be legally eligible to work in the United States

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Post all charges without delay and update the folio

Benefits

401K (and 401K matching)
Paid time off
Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
HUGE employee discounts
Multiple parking options
One free meal during your shift
Many recognition programs
Incentive programs
Referral programs
Growth opportunities