Front Desk Guest Manager

Chelsea Agency-posted about 1 year ago
$58,000 - $62,000/Yr
Full-time • Mid Level
New York, NY
101-250 employees
Real Estate
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The Front Desk Guest Manager at Cambria Hotel New York - Chelsea is responsible for overseeing the front desk operations, ensuring guest satisfaction, and maintaining brand standards. This role involves leading a team to provide excellent service, managing human resources functions, and ensuring compliance with hotel policies. The manager plays a key role in creating a positive guest experience and fostering a cooperative work environment among staff.

  • Maintain guest service as the driving philosophy of the hotel.
  • Demonstrate a commitment to guest services by responding promptly to guest needs.
  • Ensure all hotel staff are trained in guest services and meet standards.
  • Develop added value customer service programs.
  • Empower hotel staff to deliver guest service by encouraging and rewarding responsive assistance.
  • Meet or exceed hotel guest satisfaction measures.
  • Act as manager on duty and manage front desk operations.
  • Train front desk staff in all operations, including check-in/check-out procedures and hotel amenities.
  • Participate in Revenue Management functions and conference calls with Corporate Management.
  • Ensure compliance with financial control procedures for cash and inventories.
  • Produce accurate financial reports on time.
  • Collaborate with General Manager and Sales Manager to generate new business ideas.
  • Manage human resources functions including recruiting, training, and performance evaluation.
  • Maintain a positive work environment between staff and management.
  • Ensure compliance with local and federal laws regarding personnel files and policies.
  • Resolve employee grievances in a fair and timely manner.
  • Monitor and maintain acceptable turnover levels.
  • Recognize and correct potential safety and security hazards in the hotel.
  • Manage preventive maintenance programs and schedule deep-cleaning activities.
  • Conduct periodic inspections of rooms and hotel premises.
  • Experience as a Front Desk Supervisor or similar role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle guest complaints and provide solutions.
  • Knowledge of hotel operations and customer service best practices.
  • Familiarity with financial control procedures and reporting.
  • Experience in revenue management functions.
  • Knowledge of local health and safety codes.
  • Previous experience in a hospitality environment.
  • Competitive wages.
  • Medical, dental, and vision plans.
  • Life insurance and short/long-term disability options.
  • 401K options.
  • Tuition assistance.
  • Discounted room rates at Concord managed hotels.
  • Training and development opportunities.
  • Career advancement opportunities.
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