Front Desk - FT

Urology Centers of Alabama • Birmingham, AL

96d

About The Position

Welcome to Urology Centers of Alabama, P.C. where our team of skilled urologists is committed to providing you with high-quality, personalized medical care in our state-of-the-art facilities. Our physicians specialize in the comprehensive treatment of urological disorders using the most advanced technology available. For over 60 years, Urology Centers of Alabama has been committed to providing the highest quality medical services in a compassionate and caring environment. With 24 skilled urologists, two urogynecologists, two radiation oncologists, one medical oncologist, one pathologist, a team of physician assistants and nurse practitioners, and over 160 employees, the practice has earned a well-deserved reputation for excellence in the Birmingham medical community. The Urology Centers physicians are leading the way in cutting-edge medical procedures such as minimally invasive robotic surgery, endoscopic and laser surgery, and radioactive seed implantation for prostate cancer. The practice also plays an integral role in the field of urology through research studies conducted at the facility. Urology Centers of Alabama is committed to investigating the effectiveness of all treatment options, including new drugs and procedures that hold great promise.

Requirements

• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must show the ability to work independently or within a team in a fast-paced environment.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, multi-line telephone, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.

Nice To Haves

• Bilingual in English and Spanish.
• May have previous experience in healthcare or in a physician clinic setting.
• May demonstrate a good working knowledge of medical terminology.

Responsibilities

• Greet patient and family members or caregiver at check-in and answer questions regarding UCAs check-in process.
• Provide support to complete check-in process including assisting patients with kiosks, collection of documents relevant to patient visit, insurance cards, co-pay or deductibles.
• Act as a patient escort when needed, assisting patient to ingress or egress facility, or to UCA exam room.
• Prepare patient file for visit, ensuring that confidentiality is maintained.
• Maintain contact with secretary, nurse, and/or physician that patient has arrived and is ready for services.
• Perform check-out function through EMR system.
• Schedule patient follow-up appointments according to physician schedules.
• Provide patient with instructions for imaging and/or other services and appointments.
• Responsible for the collection, organization, and disbursement of superbills.
• Attend organization or departmental meetings as required.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees