About the position
At Face & Eye Aesthetic Center, we are dedicated to helping our clients achieve radiant and healthy skin through exceptional care and cutting-edge treatments. We pride ourselves on creating a luxurious and rejuvenating experience for every client who walks through our doors. We are looking for a Front Desk Receptionist who shares our passion for skincare and is committed to providing outstanding customer service. As the Front Desk Receptionist, you will be the first point of contact for our clients, offering a warm and professional welcome while showcasing your enthusiasm for skincare. Your role will involve managing the front desk operations, handling appointments, and ensuring a seamless client experience. A genuine interest in skincare and a knack for organization are key to succeeding in this position.
Responsibilities
- Greet clients warmly and professionally, sharing your enthusiasm for our skincare services.
- Manage phone calls, emails, and in-person inquiries, providing accurate information about our skincare treatments and products.
- Schedule and confirm appointments, ensuring an organized and efficient calendar.
- Handle client check-ins and check-outs, process payments, and manage client records with attention to detail.
- Maintain a clean and inviting front desk area, contributing to a serene and welcoming environment.
- Assist with inventory management and restocking of skincare products and supplies.
- Collaborate with the team to address any client concerns or issues promptly and effectively.
- Perform administrative tasks such as data entry, filing, and handling correspondence.
Requirements
- Previous experience in a front desk or customer service role, preferably in a skincare or spa setting.
- A passion for skincare and a strong interest in learning about our treatments and products.
- Exceptional interpersonal and communication skills.
- Proficient in using office software and appointment scheduling systems.
- Strong organizational and multitasking abilities.
- A professional appearance and demeanor.
- Ability to handle sensitive and confidential information with discretion.
Nice-to-haves
- Desire to gain industry knowledge and training.
- Demonstrates initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Consistently creating a positive work environment by being team-oriented and patient-focused.
- Commitment to work over 40 hours to meet the needs of the business.
- Ability to interact with all levels of employees in a courteous, professional manner at all times.
Benefits
- Health/dental/vision insurance
- Employer-paid life insurance
- Paid Time Off (PTO)
- Employer-matched 401k
- Monthly incentive programs
- Generous employee purchase program
- Family purchase events
- Certification reimbursements
- A leadership team that knows everyone by name and loves to promote from within
