Front Desk Experience Curator

Coury Hospitality • Palo Alto, CA

76d

About The Position

AC Hotel Palo Alto is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting-edge tech. With a team-focused culture and an atmosphere that blends style with purpose, it’s the perfect place to grow your career while delivering exceptional guest experiences in one of California’s most dynamic regions. At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Front Desk Agent.

Requirements

• Thrive on making people feel welcome and seen
• Are naturally service-oriented, detail-focused, and tech-comfortable
• Work well in a fast-paced environment and as part of a close-knit team
• Bring a passion for eco-conscious living and experiences
• Enjoy the satisfaction of problem-solving and going the extra mile
• Have hospitality or customer service experience—or the drive to learn

Responsibilities

• Greet guests with energy, enthusiasm, and personalized attention
• Manage check-in and check-out processes with precision and grace
• Serve as an ambassador of both the hotel and local community
• Handle guest inquiries and resolve issues with creativity and care
• Collaborate with departments across the hotel to exceed guest expectations
• Accurately manage room assignments, billing, and guest profiles
• Reflect the hotel’s commitment to sustainable hospitality in every interaction

Benefits

• Be part of a hotel that blends vibrant style with meaningful sustainability
• Work in a thoughtfully designed space with 150 rooms and suites, an outdoor pool, fitness center, and the acclaimed Wild Onion Bistro & Bar
• Create experiences that align with guests’ values and your own
• Grow with Coury Hospitality—a team that values innovation, intention, and excellence

What This Job Offers