Front Desk / Customer Service Representative

iFLY Careers • Austin, TX

12d • $18 • Onsite

About The Position

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.  iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.  We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!  Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR : S afety First O utrageous Passion A ccountability R espect CSR Day-to-Day:    Safety - Promote customer safety throughout their time in the wind tunnel and facility   Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY  Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner  Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through  Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.   Ability to:   Stand for about 8 hours a day while working on a point-of-sale system   Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph 

Requirements

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer-service skills
• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Ability to work well within a team maintaining positive relationships
• Basic computer skills
• Stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Responsibilities

• Promote customer safety throughout their time in the wind tunnel and facility
• Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Stock merchandise
• Clean and maintain facility
• Operate the wind tunnel
• Process refunds & reschedule
• Participation in marketing related photography, video, and social content capture for promotional usage

Benefits

• Competitive Salary and performance bonus opportunities
• Medical, dental, vision and supplemental plans
• Paid time off (PTO) and Parental Leave
• Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Tuition reimbursement
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED