Front Desk Customer Service Representative

Goldfish Swim School - Orchard Park • Village of Orchard Park, NY

101d

About The Position

At Goldfish Swim School, we are not only passionate about building confident lifelong swimmers, but we are also dedicated to building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. This position promotes quality customer service and processes sales and registration transactions, acting as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Requirements

• Ability to work with children
• Excellent communication and organizational skills
• High energy and a sales-driven mindset
• Strong work ethic and ability to handle rejection positively
• High school diploma or GED required, some college preferred
• Two years previous customer service and/or administrative office experience preferred
• Intermediate level computer skills required using Word, Excel and other software systems

Nice To Haves

• Previous sales experience preferred, but not required
• CPR, First Aid and AED certification preferred

Responsibilities

• Provide WOW Customer Service to our members
• Assist with class scheduling and billing
• Work in a sales capacity to sell new memberships
• Conduct cold and warm calls to potential customers to promote memberships and services
• Follow up with leads from inquiries, website sign-ups, and previous customers
• Handle objections professionally and help customers understand the benefits of our programs
• Conduct cold calling to potential customers from lead lists
• Follow up with warm leads via phone, text, and email
• Explain membership options, class schedules, and promotions
• Track customer interactions and follow-ups in the system
• Answer telephones, respond to inquiries, take messages and screen and direct phone calls in a professional manner
• Process student registrations using effective sales/customer service techniques
• Schedule and manage birthday/pool parties
• Resolve customer concerns/complaints using a professional approach
• Assist clients with purchases of merchandise and vending
• Greet parents and students as they report to the front desk
• Check in students on the attendance tracking system
• Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
• Monitor snack shack area and provide guidance to snack shack staff
• Check voicemail and email correspondence and respond in a timely manner
• Update informational displays with accurate and timely promotions and literature
• Make collection calls to resolve open account problems
• Prepare twice daily student lesson schedules for use by instructors and management staff
• Enforce safety rules and regulations to prevent accidents
• Administer first aid when necessary
• Work 1 swim instructor/lifeguard shift per week
• All other duties as assigned

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Paid on-the-job training
• Weekly Pay
• Part time and Full time employment opportunities
• Consistent set schedules
• Culture driven company
• Employee recognition programs
• Positive Team Culture
• Career Growth Opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED