Front Desk Customer Service Advisor
About The Position
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience. Position Summary: You’re the first face our customers see, the friendly voice that guides them, and the problem-solver who keeps everything running smoothly! As a Customer Experience Rockstar, you'll provide top-notch service, help drivers get behind the wheel, and make sure every rental experience is stress-free and smooth. From handling bookings to solving rental hiccups and keeping our fleet in check, you’ll juggle multiple responsibilities while keeping things fun and efficient. You’ll also work closely with our service team and managers to ensure drivers always have the ride they need. If you love working with people, enjoy a fast-paced environment, and thrive on making things happen, this is the perfect role for you!
Requirements
- Strong organizational, time management, and multitasking abilities.
- Proficient in Microsoft Office, Google Suite, or similar tools.
- Detail-oriented with accuracy in handling documents.
- Exceptional communication and relationship-building skills.
- High school diploma or GED required
- Must be 21+
- Pass background & drug screenings
- Have a valid driver’s license with a clean record.
- Flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- admin/logistics experience is a plus.
Responsibilities
- Helping rideshare drivers get the perfect vehicle for their needs
- Managing and maintaining our fleet to keep cars road-ready
- Problem-solving and assisting drivers with any issues they face
- Keeping things running smoothly in a fun, startup atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
