Front Desk Coverage - Swing Shift, Clover Place

DESC•Seattle, WA

5h•Onsite

About The Position

The Front Desk Coverage role is for individuals with excellent customer service orientation. FD coverage assists with respectfully meeting and greeting internal and external providers and building staff in the coordination of services to residents including but not limited to: managing common spaces in the building, maintain safety and security by monitoring all general access areas and enforcing project rules, and supports the unit technician.

Requirements

Basic understanding of homelessness and various characteristics of homeless adult population.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Nice To Haves

BA degree in social or behavioral science.
Residential property management experience.
Experience with the challenges of mental illness and substance use.
Ability to drive an agency or personal vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.

Responsibilities

Participate in shift briefs and read logs before the start of each shift daily
Providing milieu coverage support when needed
Distribute client medication and serve food on shift
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems
Create a healthy and welcoming environment for residents which includes maintaining the general cleanliness of grounds and common areas in adherence to project rules and regulations
Conduct regular outside perimeter walk-throughs and trash/debris pick up when on shift. Enforcing good neighbor policy by ensuring individuals are not loitering outside of the building and on the property premises.
Greet emergency responders
Check in tenant visitors and ensure guests adhere to visitor policy and procedures.
Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other relevant programming as necessary
Write significant events involving residents and building operations activities in a daily log.
Manage all building operations in the absence of other project and clinical staff as assigned
Proactively intervene in crises using de-escalation skills, respond to emergencies, and initiate action as required, including contact and collaborating with emergency response systems
Assist with other property management functions as assigned
Assist with medication distribution
Initiate appropriate response to maintenance requests
Write significant events involving residents and building operations activities in a daily log; read log daily
Participate in staff meetings and all required staff trainings
Assist with maintaining a hygienic living environment including but not limited to participating with in unit prep for pest inspections, and trash room clean up while on shift
Assist with other property management functions as assigned