Front Desk Coordinator (Tucson)

Arizona Liver Health•Tucson, AZ

2d•$19 - $22•Onsite

About The Position

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment. Title: Front Desk Coordinator Status: Full-time; Hourly, Non-exempt Compensation: $19.00 - $22.00 per hour; depending on experience (specialty, clinic volume, front office preferred) Essential job functions/duties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet and check in patients in a courteous, friendly and professional manner. Verify patient information (insurance, address, telephone number), and make necessary changes in the practice management system. Provide new patient and annual update forms to patients and review forms for completeness and accuracy of information. Scan completed forms (in addition to insurance card if applicable) into practice management system under documents>patient documents, utilizing correct naming format. MUST BE WITHIN 24 HOURS OF SEEING PATIENT Verify patient identity by requesting government issued photo I.D. and scan into practice management system under documents>patient documents. Determine correct amount of co-payment and collects it before services are rendered. Collect on all bad debt and outstanding balances on accounts. Answer questions regarding patient accounts, services provided by the clinic and all other pertinent questions. Assist with chart preparation (flowsheet, medical record printing and retrieval). Check patient out, schedule follow-up appointments and scan completed flowsheet. Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential and following release of information protocol. Assist call center with any incoming calls in a timely and professional manner and route to appropriate personnel when applicable. Additional Responsibilities: Performs all other related duties as assigned or requested by the Practice Administrator. Accountability- Role Model, mission, vision and shared values. Customer Focus: Has a clear understanding of internal customer’s needs, preferences, timelines, and decision-making criteria. Teamwork - If someone needs help, help them. Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work. Confidentiality – Maintains strict confidentiality and respect the privacy of others. Ethical – Demonstrate consideration and appreciation for co-workers and customer. Respect – Demonstrate – consideration and appreciation for co-workers and customer.

Requirements

Excellent computer skills
Ability to type at least 40 WPM.
Knowledge of filing and charting procedures
Ability to use calculator and office equipment.
Minimum 2 years of Front office experience required

Nice To Haves

Degree/Certification in Medical Assisting preferred
One (1) year of e-Clinical Works (eCW) or EHR system experience preferred
Bilingual Spanish / English (written and spoken) preferred

Responsibilities

Greet and check in patients in a courteous, friendly and professional manner.
Verify patient information (insurance, address, telephone number), and make necessary changes in the practice management system.
Provide new patient and annual update forms to patients and review forms for completeness and accuracy of information.
Scan completed forms (in addition to insurance card if applicable) into practice management system under documents>patient documents, utilizing correct naming format. MUST BE WITHIN 24 HOURS OF SEEING PATIENT
Verify patient identity by requesting government issued photo I.D. and scan into practice management system under documents>patient documents.
Determine correct amount of co-payment and collects it before services are rendered. Collect on all bad debt and outstanding balances on accounts.
Answer questions regarding patient accounts, services provided by the clinic and all other pertinent questions.
Assist with chart preparation (flowsheet, medical record printing and retrieval).
Check patient out, schedule follow-up appointments and scan completed flowsheet.
Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential and following release of information protocol.
Assist call center with any incoming calls in a timely and professional manner and route to appropriate personnel when applicable.
Performs all other related duties as assigned or requested by the Practice Administrator.