Front Office Staff
About The Position
Dr. Walter Felton has practiced dentistry in the Richmond, Virginia area for over 35 years, focusing on helping patients with their dental needs and ensuring dentistry is done correctly, either in-house or with specialists. He established his practice to create a unique work environment, offering a wide variety of comprehensive dental services under one roof and fostering a celebratory atmosphere upon successful treatment completion. The practice is seeking an experienced and highly organized Front Desk Coordinator with a minimum of two years of dental office experience. This role is crucial for delivering an exceptional patient experience and ensuring efficient front office operations. The ideal candidate is confident, detail-oriented, thrives in a fast-paced environment, and maintains a warm, professional presence with patients.
Requirements
- Minimum of 2 years of dental front office experience (required)
- Proficiency with dental software (Open Dental or similar preferred)
- Strong understanding of dental insurance and scheduling protocols
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a busy environment
- Reliable, punctual, and team-oriented
Nice To Haves
- Experience with treatment coordination or case presentation
- Familiarity with production goals and schedule optimization
- Bilingual skills (if applicable to patient population)
Responsibilities
- Greet and check in/check out patients with professionalism and efficiency
- Manage and optimize the daily schedule for both hygiene and doctor columns
- Answer incoming calls and handle patient inquiries with excellent customer service
- Verify dental insurance eligibility and benefits
- Accurately enter and update patient information in the practice management system (e.g., Open Dental)
- Collect co-pays, balances, and process payments
- Maintain detailed and accurate communication logs
- Assist with treatment plan presentation and follow-up to support case acceptance
- Coordinate patient flow to ensure a smooth and timely experience
- Work collaboratively with the clinical team to maintain productivity goals
Benefits
- Competitive hourly rate based on experience
- Paid time off and holidays
- Supportive, team-focused work environment
- Opportunities for professional growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
