Front Desk Coordinator - PM Shift
About The Position
Baywood Court is committed to seniors so they may live in health, happiness and dignity. We are a very active modern and not for profit senior living community conveniently located in Castro Valley. We are in search of service minded individuals with the desire to make a positive impact on the residents that live within our community. Position available for Casual PM Shift Wednesdays, Thursdays, Fridays, 4PM-midnight (3 days a week) Require the ability to help cover other shift days/times as needed. Must be available to work weekends and holidays. Must complete employment application online to advance to next step! Pay: $21.50 per hour We are a 24/7 facility therefore one must be able to work weekends and holidays as required. All applicants are required to complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice. The background search includes minor misdemeanors and DUIs. Under the direction of the Resident Services Manager, the Front Desk Coordinator is the first point of contact for residents and visitors, while supporting safe and smooth evening operations. We seek a dependable professional with strong administrative and customer service skills who can work independently, manage multiple tasks, and respond to resident needs and unexpected situations with professionalism and calm. Proficiency in Microsoft Office is required.
Requirements
- Remain alert, attentive, and engaged throughout the evening shift.
- Work independently for extended periods while exercising sound judgment.
- Demonstrate reliability and punctuality; evening coverage is critical.
- Read, write, and speak English clearly using proper grammar.
- Respond quickly and calmly to emergencies, following established protocols.
- Proficient with Microsoft Office, comfortable learning new software, and operating a multi-line phone.
- Work effectively with minimal supervision as well as demonstrate excellent customer service.
Responsibilities
- Maintain an alert, professional presence at the front desk to support safety, security, and smooth evening operations while working independently.
- Monitor security cameras and promptly report safety or security concerns to management or the Sheriff’s Office.
- Serve as first contact for urgent or emergency resident situations, contact 911 when necessary, and guide EMTs to apartments.
- Stay calm and confident while managing unexpected situations and prioritizing resident safety.
- Document evening activity, incidents, and resident concerns for clear communication with daytime and night staff.
- Complete closing procedures.
- Fulfill administrative work orders including large copying jobs.
- Send electronic messages via AlertMedia communication platform.
- Organize workspace and communicate key information at shift change.
- Answer phone calls professionally, transfer to appropriate departments, and forward voicemail messages.
- Welcome evening visitors or vendors, ensure proper check-in, and announce them to residents or staff.
Benefits
- An opportunity to provide caring support that enriches the daily experience of our senior community.
- Retirement Savings Plans (Pre-Tax and ROTH) with employer match up to 5%
- Pet insurance and pet care discounts
- Employee meals only $3.00 - $5.00
- Annual scholarships for students enrolled in college or trade school
- Fun employee events, recognition celebrations, BBQs, food trucks, theme days and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
