Front Desk Coordinator, Ormond Beach, Full-Time
About The Position
Join a friendly and collaborative team, working alongside multiple employees to provide superior patient care in an outpatient setting. They will have the opportunity to collaborate with other specialty teams including neurological, geriatrics, orthopedics, pediatrics, sports therapy, women’s health, vestibular/balance, oncology, and low vision. Brooks Rehabilitation, a nonprofit headquartered in Jacksonville, Fla., has been a comprehensive system of care for physical rehabilitation for more than 50 years. Ranked by U.S. News & World Report as the No. 1 rehabilitation hospital in Florida and top 20 in the nation, Brooks operates three inpatient hospitals in Florida and is set to expand its reach with a new hospital on Mayo Clinic's Arizona campus in 2026. Through its commitment to innovation, Brooks is at the forefront of cutting-edge research, education and technology advancing the science of rehabilitation. Brooks provides outpatient services in more than 50 locations, offers skilled nursing, home health, assisted living and memory care along with community programs and services to improve the quality of life for people living with physical disabilities.
Requirements
- High school diploma or GED.
- One year experience working in a medical office.
- Basic understanding of insurance and authorizations.
Responsibilities
- Provide a positive patient experience through patient engagement
- Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines
- Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician
- Collect co-payments, co-insurance, and deductible at time of service
- Ability to multi-task in a fast paced environment
- Maintaining patient records and accounts by obtaining, recording, and updating the account
- Maintain communication with the center manager and provider relations specialist
- Effectively communicate both verbally and written with referral sources and vendors
Benefits
- Competitive Pay
- Comprehensive Benefits package
- Vacation/Paid Time Off
- Retirement Plan
- Employee Discounts
- Clinical Education and Professional Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
