Front Desk Coordinator, Graylyn Conference Center

Wake Forest University•Winston-Salem, NC

About The Position

This position oversees Front Desk Agents. This position will be responsible for working afternoon and evening shifts at the discretion of the Rooms Operations Manager. This position will be required to frequently work weekends and holidays.

Requirements

One year of related experience with some supervisory experience or an equivalent combination of education and experience.
Ability to create a captivating environment.
Ability to learn and perform all essential functions of direct reports.
Excellent communication skills, both verbal and written.
Ability to make independent judgment decisions.
Excellent interpersonal skills, including customer service skills.
Managerial capabilities, including making schedules.
Ability to exercise independent judgment.
Ability to resolve conflicts among guests and or employees.
Ability to organize space and equipment.
Ability to interact with guests in a positive and tactful manner.
Ability to operate computers, knowledge of Opera, and general knowledge of MS Office type suite of products.
Ability to troubleshoot computer errors and system problems.
Ability to multi-task in a fast-paced environment.
Ability to give guided tours of the Graylyn.
Valid driver's license with a good driving record; must be insurable.
Ability to work any assigned shift/work schedule.
Subject to both environmental conditions: activities occur both inside and outside.
Must be able to stand for long periods (up to 8 hours).
Must have a valid Driver’s License and be able to pass a background screening.

Nice To Haves

Previous experience in the Hospitality industry.

Responsibilities

Manage weekly payroll and expenses to the allocated budget.
Ensures the training of and execution of the highest level of guest service and adherence to standards.
Serves as Key Administrator for Property Management Software system for Front Desk and related functionality.
Oversees inventory of all Front Desk materials.
Responsible for retail store inventory and presentation.
Facilitates the delivery of product and service delivery to meet or exceed guest expectations.
Efficiently develops extensive knowledge of Graylyn facilities and relevant historical facts.
Implements procedures and policies to advance operations.
Attends weekly Coordination meetings and disseminates the information to the staff.
Delegate's authority to accomplish the requirements necessary for enhancing the House experience.
Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.
Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.
Maintains the highest level of employee/guest relations.
Maintains a good working relationship with all Departments.
Supervises, trains and provides work direction and problem solving assistance for staff of up to 15 Front Desk Agents.
Accountable for budget and inventory control.