Front Desk Coordinator Surgery Center

Fresenius Medical Care•Mishawaka, IN

1d•Onsite

About The Position

This is a full time front desk coordinator role in our Mishawaka, IN surgery center. The hours are Monday through Friday 7:30am to 4:00pm. No evenings, weekends, or major holidays Checking in/ out patients, confirming appointments, scheduling transportation, scheduling procecures, some insurance verification and electronic filing EMR experience (we use Nextgen and Luma)- you do not have to have this specific EMR experience HS Diploma or GED required Quarterly bonus opportunities! Excellent benefits: Medical, dental, vision, prescription, paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare, Dependent Care & Commuter Expenses PURPOSE AND SCOPE: As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

Requirements

High School Diploma or GED required
1 – 2 years’ related experience preferably in a medical setting with insurance billing.
Proficient in the use of computers and related software such as Microsoft Office is necessary.
Excellent communication skills – verbal and written.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

EMR experience (we use Nextgen and Luma)- you do not have to have this specific EMR experience
Associate Degree or higher preferred

Responsibilities

Schedule and input all appointments scheduling module in a timely and efficient manner.
Assure all pre-procedure/preoperative activities are scheduled or completed.
Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
Print patient schedule and pull patient charts daily.
Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
Assemble file and maintain patient medical records and financial records in a confidential and secure manner
Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
Perform daily encounter checks to assure reporting accuracy. – what is this?
Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
Assures documentation of logs of medical record release.
Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
Oversees the materials going in and out of the office including inventory shipments and deliveries.
Other duties as assigned.