Front Desk Coordinator (49318)

Platinum Dermatology Partners LLC•San Diego, CA

1d•$21 - $23•Onsite

About The Position

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

Requirements

High School Diploma or GED equivalent is required.
Minimum 1-2 years experience in a medical office/clinic.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.

Nice To Haves

Prior dermatology or cosmetic experience is preferred.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Experience using EMR systems is a plus.

Responsibilities

Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
Focused on selling, driving leads to sales, and other sales-related functions.
Educate patients on services and providers and close inquiries to consultations.
Ensure our patients have the best possible experience prior to coming in for their appointment, during check-in, and during check-out.
Build rapport with each new patient to ensure they feel welcomed and ‘special’ at the practice.
Ensure patients have a seamless experience with new patient forms and paperwork.
Rebooking: support patients at checkout to book their next appointment, and all future appointments.
Assist patients to leverage our rewards programs, such as Alle, Aspire, and Inner Circle
Deep Product Understanding: Develop and maintain a deep understanding of each of our main services and products including injectables, lasers, body sculpting, veins, aesthetician services, skincare, research, and proprietary combination treatments.
Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.
Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
Ensure exemplary patient care and patient service is always provided.
Ensure that new or updated patient’s forms are completed and signed.
Ensure that all patient information is entered and updated into the computer promptly and accurately.
Scheduling appointments
Answer general patient questions.
Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
Assist with Patient Retention and obtaining new patients.
Other Duties as assigned.