Front Desk Coordinator (Full-Time - Westchester, NY)
About The Position
Welcome to Brightline! We are searching for a stellar full-time (40 hours/week) Front Desk Coordinator to join our team. In this role, you will play a critical part in establishing trust with our patients, supporting clinicians, and ensuring smooth day-to-day clinic operations. You’ll be a key point of connection for families and providers alike - handling admissions calls, scheduling, inventory management, and other essential administrative functions. You’ll also help foster a positive office culture, build systems, and incorporate clinician feedback to support providers in the life-changing work they do. This is an exciting opportunity to join a small, brand-new clinic with a mighty team during a pivotal growth phase. Your work will be integral to delivering exceptional support to every member who accesses our services. This is a fully in-person role at our Westchester clinic location. Hours are 9am-5pm (EST), with potential rotational weekend coverage (e.g., every other Saturday).
Requirements
- A passion for our mission to redefine behavioral health for children and their families
- A strong desire to create a standout patient experience, with a background in excellent customer service
- A genuine commitment to supporting clinicians in their life-changing work
- Experience in roles with high autonomy and high expectations
- Enthusiasm for building something new—and the drive to work hard, grow, and make a meaningful impact for families
- Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback
- Excellent written and verbal communication skills and a warm, welcoming presence with families
- Strong attention to detail and a commitment to following through on tasks, both simple and complex
- Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day
- A love of contributing to a thriving office and company culture
- A bias for action—responding quickly and taking ownership
- A “nothing is too big, nothing is too small” mindset
Nice To Haves
- Previous experience in a medical office and/or familiarity with insurance billing (a plus)
Responsibilities
- Oversee daily clinic operations—from big-picture coordination to day-to-day details—including opening and closing duties and general office upkeep
- Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale
- Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits
- Schedule initial and ongoing appointments for members
- Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs
- Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families
- Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed
- Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings
- Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors
- Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget
- Participate in special projects across clinics focused on improving the patient and provider experience
- Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally
Benefits
- Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
- 12 Company Holidays, Flexible Time Off, Parental Leave
- Health and Wellness Stipend and Professional Development Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
