Front Desk Coordinator - Lubbock

ProCare Injury Specialists•Lubbock, TX

3d•Onsite

About The Position

At ProCare Injury Specialists, we are a friendly, growth-oriented healthcare group proud to serve communities throughout Texas. As we continue expanding throughout the state, we are excited to bring our patient-centered, interdisciplinary approach to care to even more people. Our mission goes beyond the delivery of healthcare. We are dedicated to fostering a supportive atmosphere within our team and with our patients. This collaborative spirit is the foundation upon which we provide exceptional service to our patients daily, ensuring they receive not only care, but also an experience that reflects our commitment to treating everyone like a valued member of our extended family. We specialize in helping patients recover from injuries, including those sustained in auto accidents. By combining advanced treatment options with a compassionate approach, we guide our patients on the road to recovery, addressing their unique needs every step of the way. Whether it provides relief from pain or restoring mobility, we are here to help our patients reclaim their health and well-being. As a Patient Services Coordinator at ProCare Injury Specialists, you’ll be the first friendly face our patients see, setting a welcoming tone for their visit and helping to ensure a smooth and positive experience. You’ll support our clinical team by managing appointments, coordinating schedules, and offering exceptional customer service, all while keeping patient data organized and up-to-date. If you’re a detail-oriented team player who loves helping others and has a passion for making people feel at ease, we’d love to have you join our team!

Requirements

High school diploma or equivalent required.
Exceptional communication skills, both verbal and written, with the ability to connect with patients and colleagues
Strong organizational skills and the ability to stay calm under pressure.
A compassionate and empathetic demeanor with a professional attitude.

Nice To Haves

Spanish a plus (but not required).
Experience with medical terminology and electronic medical records (EMRs) is a plus.

Responsibilities

Handle appointment scheduling, answer incoming calls, and follow up with patients
Accurately enter patient information into our EMR system and manage new patient registrations
Confirm and update patient demographic and insurance details
Keep provider schedules running smoothly and ensure the clinic operates seamlessly
Respond to patient inquiries, offering helpful information about our services and procedures
Greet patients with a warm, friendly smile and make them feel right at home
Assist with any other tasks to keep the clinic running efficiently and provide the best possible care to our patients
Other duties as assigned