Front Desk Coordinator- Physical Therapy, Multiple Locations (Full Time, Part Time, Per Diem)

St. Luke's University Health Network • Nazareth, PA

99d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Are you a driven individual looking for opportunities in healthcare? If so, Physical Therapy at St. Luke’s should be your top choice! St. Luke’s remains the #1 ranked healthcare employer in the United States and the ONLY healthcare institution in Pennsylvania to be named a Top Workplace for the third year in a row. Our Front Desk Coordinator role allows you to become familiar in a healthcare setting while giving you the opportunity to grow in administrative roles.

Requirements

• High School graduate or equivalent.
• Two years’ customer service-related experience required, preferably in an outpatient medical setting.
• Previous Rehabilitation experience preferred.
• Proficient MS Office experience required (Word, Excel).

Responsibilities

• Perform all functions of a Front Desk Coordinator throughout Physical Therapy at St. Luke’s.
• Answer phone calls, complete patient registration, maintain patient scheduling, complete insurance authorizations, and verify patient benefits.
• Work in collaboration with clinic specific staff to ensure high quality patient care.
• Greet and direct patients and visitors to provide friendly and courteous services.
• Dispense appropriate information and answer questions regarding the facility and its services.
• Answer the telephone with the appropriate scripted greeting and assist or direct the caller to the appropriate person or department.
• Create and maintain insurance specific tracking as per policies and procedures.
• Access the proper Epic application and accurately enter information necessary to create a Hospital Account Record (HAR).
• Accurately record in hospital computer system clean and concise notes to track patient account activity.
• Maintain knowledge of current insurance regulations, trends and network policies.
• Contact insurance companies to verify patient benefits.
• Verify all insurance/self-pay through online eligibility.
• Communicate to patient insurance benefits including deductible, copay, and co-insurance information.
• Obtain PCP referrals and process pre-certifications/authorizations depending on the specific requirements of the patients’ insurance plan.
• Demonstrate efficiency and complete all required competencies within EPIC and other required hospital applications.
• Schedule and confirm appointments considering patient needs and utilizing the clinic time efficiently.
• Identify, collect, and record self-pay liability, co pays and/or deductibles when applicable prior to or at time of registration.
• Post credit card payments in Epic or Trust Commerce, collect cash, close the daily cash drawer, and prepare deposit for transport.
• Maintain and monitor clinic specific Epic work queues.
• Assist with coverage requests as needed.
• Provide St. Luke’s Hospital with data and documents necessary to generate a clean registration/claim.
• Process supports clean claim processing and patient satisfaction.
• Resolve minor patient/visitor issues and inform department leadership of any significant patient and visitor complaints.
• Attend department required meetings as scheduled.
• Maintain confidentiality of all materials handled within the Network/ Entity.
• Comply with Network and departmental policies regarding issues of employee, patient and environmental safety.
• Demonstrate/models the Network’s Service Excellence Standards of Performance in interactions with all customers.
• Demonstrate Performance Improvement in Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrate financial responsibility and accountability through the effective and efficient use of resources.
• Comply with Network and departmental policies regarding attendance and dress code.
• Other related duties as assigned.

Benefits

• Competitive Salary + Bonus Opportunities
• Time Off options that allow you flexibility to maintain a work-life balance
• Opportunities for growth
• Eligible for Public Service Loan Forgiveness Program
• Medical, Dental, & Vision
• 403 (b) retirement plan with employer contribution
• Corporate discount plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED