Front Desk Coordinator/Medical Assistant

Florida Digestive Health Specialists LLP • Tampa, FL

8h

About The Position

The Medical Assistant will support the daily operations of the gastroenterology office by providing clinical and administrative assistance to physicians, clinicians, and patients. This role is essential in ensuring smooth patient flow, accurate electronic record-keeping, and optimal patient care.

Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking a Medical Assistant to join our team and support our mission.

Requirements

• Strong customer service and communication skills
• Organized and detail-oriented
• Comfortable with EMR systems
• Able to multitask under pressure
• Must maintain a friendly, calm, and professional demeanor at all times

Responsibilities

• Schedule new and follow-up appointments
• Handle incoming calls (appointments, questions, refills, messages)
• Triage calls and route messages to clinical staff/providers
• Confirm appointments and send reminders
• Obtain prior authorizations for visits, procedures, imaging, or labs
• Explain basic insurance coverage to patients
• Scan and upload documents into the chart
• Request outside records and track receipt
• Ensure charts are prepped and complete before visits
• Maintain HIPAA compliance at all times
• Communicate with front/back office about patient arrivals and delays
• Help keep the schedule running on time
• Support providers and clinical staff with administrative needs
• Handle referrals and follow-ups as assigned
• Faxing, scanning, copying, and emailing records
• Manage work queues or task lists in the EMR
• Track no-shows, reschedules, and cancellations
• Assist with daily reports or end-of-day closeout
• Other duties as assigned

Benefits

• Competitive salary
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays
• Professional development opportunities
• Positive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed