Front Desk Coordinator II

Smile Doctors • Winchester, VA

78d

About The Position

We're seeking a Front Desk Coordinator II to join our growing team. As a Front Desk Coordinator II, you will greet and receive customers, determine the nature of their visit, and notify the appropriate team members. You will perform various administrative duties, welcome visitors to the practice, and provide information about clinic features. Your role will also involve answering, screening, and routing incoming calls, checking in patients, notifying clinicians of patient arrivals, making appointments, verifying insurance information, and managing patient schedules. Additionally, you will handle payments, update patient information, and drive internal marketing initiatives.

Requirements

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.

Nice To Haves

• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates any issues, and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.
• Communicates office supply requirements to the Practice Director for monthly supply order.

Benefits

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees