Front Desk Coordinator I

Smile Doctors•Franklin, IN

1d•Onsite

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to join their growing team. As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with a hometown heart. The company focuses on a people-first culture, aiming to love people first and straighten teeth second, fostering a fun and encouraging environment. This role offers an opportunity to grow with an expanding organization, nurturing talents and strengths to help team members find success in their careers and beyond.

Requirements

Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Basic knowledge of Microsoft Office
Ability to build rapport with patients
Ability to establish and maintain good working relationships with patients and coworkers

Responsibilities

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
Performs various administrative duties.
Welcomes visitors to the practice and provides information about clinic features.
Answers, screens, and routes incoming calls and takes messages as needed.
Checks-in and collects general information from patients on their first visit.
Verifies insurance information.
Notifies clinicians of patient arrival and readiness.
Makes appointments for returning patients as necessary.
Prints/reprints appointment reminders and school/work excuses.
May make changes to the patient schedule as necessary.
Coordinates payment arrangements or account resolution.
Receives, stores, and delivers shipments and mail.
Takes payments and posts to account.
Updates charts and patient information.
Drives internal marketing initiatives and fosters participation from everyone.