Front Desk Concierge

Method Co.•Charleston, SC

31d•Onsite

About The Position

The Pinch Hotel is a luxury 25-room hotel located in the heart of downtown Charleston, just steps away from shopping, dining, nightlife, and more. We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both a concierge and a hotel receptionist. This role focuses on delivering exceptional guest service through managing reservations, check-ins, and concierge tasks at our boutique property. Responsibilities include coordinating room, spa, and restaurant bookings; providing warm welcomes and verbal orientations; handling billing adjustments and guest concerns; and crafting personalized experiences like detailed itineraries and VIP services. The ideal candidate is knowledgeable about downtown Charleston and excels at anticipating and fulfilling guest needs to ensure a memorable stay.

Nice To Haves

Having intimate knowledge of a downtown Charleston city map is preferred.

Responsibilities

Manage online, phone, and in-person room reservations using our Property Management System
Maintain meticulous and organized records of guest interactions, preferences, and service requests by taking comprehensive, detail-oriented notes and ensuring all follow-up actions are documented and completed in a timely manner. Collaborate closely with the team to share updates and support seamless communication, helping deliver an exceptional, personalized guest experience at every touchpoint.
Oversee pre-arrival communications via email to help guests get ahead of planning their stay
Welcome guests, check them in, distribute room keys, and explain the hotel’s amenities with a verbal orientation
Pour complimentary welcome drinks for incoming guests
Take payment from customers at departure and make adjustments to bills if necessary, such as splitting charges, reversing charges, or adding additional charges
Book reservations at our on-site spa, including massage & facial treatments
Book reservations at our on-site restaurant, Lowland, utilizing the Resy platform
Respond to guest issues and complaints in a friendly, timely manner. Share detailed information with management when elevation is required.
Explain local amenities and attractions to guests, and confidently steer guests in the right direction as questions arise. Having intimate knowledge of a downtown Charleston city map is preferred.
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs. Examples include special requests like crib rentals, arranging black car service, ordering flower arrangements, scheduling grocery deliveries, and arranging champagne & chocolate for special occasions.
Assist customers with the planning of special events, such as large party dinner reservations or private events at our restaurant
Arrange specialized services for VIP customers such as private sailing, black car service, cooking classes, and private driving/walking/carriage tours
Create detailed itineraries for guests, including transportation, restaurant reservations, tour reservations, etc.