Front Desk Concierge

May Management Services Inc•Jacksonville, FL

20d•Onsite

About The Position

The Front Desk Attendant serves as the primary point of contact for residents, guests, vendors, and visitors at a prominent HOA community in Jacksonville, Florida. This role is responsible for delivering exceptional customer service, maintaining a welcoming environment, assisting with administrative tasks, and supporting the daily operations of the management team. Professionalism, communication, and attention to detail are essential.

Requirements

Previous experience in customer service, hospitality, reception, or front desk preferred.
Strong communication and interpersonal skills with a warm and professional demeanor.
Proficient in basic computer applications (Microsoft Office, email, scheduling tools).
Ability to multitask and remain organized in a fast-paced environment.
Dependable, punctual, and able to work with minimal supervision.
Strong problem-solving skills and ability to address resident requests calmly and effectively.
Ability to sit or stand for extended periods.
Ability to lift up to 20 lbs (e.g., packages, office supplies).

Nice To Haves

Experience in HOA/COA or property management environments is a plus.

Responsibilities

Greet residents, guests, and vendors in a friendly, professional, and timely manner.
Answer incoming phone calls, respond to emails, and provide accurate information regarding community policies, amenities, and procedures.
Monitor building/amenity access and ensure proper sign-in for visitors and contractors.
Assist residents with questions, work order requests, amenity reservations, and general inquiries.
Maintain clean, organized, and professional front desk and lobby areas.
Receive, log, and distribute packages and deliveries as required by community policy.
Assist the Community Association Manager with administrative duties such as data entry, filing, mail distribution, and document preparation.
Report any safety, maintenance, or security concerns promptly to management.
Support community events and communications as needed.
Uphold the HOA’s standards, confidentiality, and customer service expectations at all times.