Front Desk Concierge - Part Time

Method Co.•Detroit, MI

57d

About The Position

ROOST Detroit is searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

Requirements

Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
Must be computer savvy and be a quick learner.
Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.

Responsibilities

Manage online, phone, and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events
Arrange specialized services for VIP customers
Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.