Front Desk Concierge

Glenmede • Philadelphia, PA

351d

About The Position

The Front Desk Concierge is responsible for providing a welcoming, white glove and personalized service to clients, employees, and guests. This role involves managing guest requests, providing information, answering phone calls, conference room reservation management, and assisting with various needs to ensure an exceptional guest experience. This position will be fully in-person, 5 days per week in the office (Philadelphia, PA).

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service or hospitality role.
• Previous experience in a front desk or concierge role.
• Proficient with Microsoft Office Suite.
• Notary Public.

Nice To Haves

• Strong verbal and written communication skills.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask and manage time efficiently.
• Professional demeanor and appearance.

Responsibilities

• Greet and welcome clients and guests as they arrive, ensuring a positive first impression.
• Handle client and guest check-ins and check-outs, ensuring all information is accurate and complete.
• Coordination of in house and offsite events.
• Assist with making and modifying conference room reservations, including coordinating special requests.
• Address any client and employee issues or concerns, striving to resolve requests in a timely and professional manner.
• Maintain communication with internal employees to ensure guest needs are met promptly.
• Administrative support to COO, and other administrative duties as needed.

Benefits

• Competitive health and welfare benefits, including company HSA contributions
• Numerous voluntary benefit choices available
• Superior 401k match
• Tuition reimbursement
• Company subsidized commuter benefits
• Generous paid time off, including parental leave
• Plus more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees