The Guest Services Concierge is responsible for coordinating patient and guest services for the reception areas of Hamilton Medical Center. The Concierge is the first face of Hamilton to our guests and begins the process for an excellent Hamilton experience. Acknowledges, greets and assists visitors and interacts in a courteous and helpful manner with patients, families, guests and hospital associates to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems or special needs. Interfaces effectively with all members of the healthcare team. Enforces hospital visitation and screening guidelines. Provides emotional support to families of patients. Will monitor supply levels and accept responsibility in the absence of the Supervisor.