Front Desk Clerk (Hotel)

Carter Support Services • Portland, OR

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About The Position

Carter Support Services is seeking a friendly, reliable, and customer-focused Front Desk Clerk to serve as the first point of contact for hotel guests. This role is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and supporting daily front desk operations to ensure a welcoming and efficient guest experience.
The ideal candidate has strong interpersonal skills, attention to detail, and the ability to remain professional in a fast-paced hospitality environment.

Requirements

• High school diploma or equivalent
• 1+ year of customer service or hospitality experience (hotel experience preferred)
• Strong communication and interpersonal skills
• Basic computer skills and comfort using reservation systems
• Ability to multitask and remain calm under pressure
• Flexible availability, including evenings, weekends, and holidays

Nice To Haves

• Experience using hotel property management systems (PMS)
• Cash handling or billing experience
• Hospitality or customer service training or certification

Responsibilities

• Greet guests and complete check-in and check-out procedures
• Manage reservations, room assignments, and guest inquiries
• Answer phone calls, emails, and respond to guest requests promptly
• Process payments, billing adjustments, and maintain accurate records
• Handle guest concerns professionally and escalate issues as needed
• Coordinate with housekeeping and maintenance teams regarding room status
• Follow hotel policies, procedures, and customer service standards
• Maintain a clean, organized, and professional front desk area
• Support safety, security, and emergency procedures

Benefits

• Opportunity to work in a guest-facing hospitality role
• Supportive and team-oriented work environment
• Competitive pay and benefits
• Opportunities for training and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED