Front Desk Clerk - Woodspring Suites, Charlotte Meadow Oak

Concord Hospitality Enterprises • Charlotte, NC

2d

About The Position

We are looking for people that have a passion to serve others! Working at the
front desk means you are at the hub of the hotel with the most interaction with
our guests. Your role is key to the overall experience the guest will have. Your
keen sense of being proactive, responsive and caring will make all the
difference. If you enjoy engaging with others and have a winning personality and
high sense of responsibility – this role is perfect for you! We have a great
company culture at Common Oaks Hospitality where everyone is valued and treated
with respect.

Requirements

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail-oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

Responsibilities

• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

Benefits

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Complimentary Hotel Room Night Program – Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Common Oaks Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees