FRONT DESK CLERK- OGLE HAUS

Boyd Gaming • Vevay, IN

6d

About The Position

The Front Desk Clerk is responsible for providing superior service to both the internal and external customer. The Front Desk Clerk is also responsible for welcoming and providing service to guests of the hotel.The Front Desk Clerk: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.Assigns guest accommodations in accordance with current procedures.Handles assigned bank properly and performs account postings.Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.Accepts same day and advance reservations as required.Processes guest accounts upon checkout in an efficient and accurate manner.Maintains guest relations in a positive manner.  If unable to satisfy guests' complaints, refers guest to appropriate personnel.Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities.

Requirements

• Ability to use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers.
• Ability to communicate effectively at all times with customers, as well as all levels of employees.
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Ability to effectively use a computer to access, understand and input customer information.
• This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
• Must be flexible to work varying shifts and time schedules as needed.
• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be at least 18 years of age.
• The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

Responsibilities

• Provides superior customer service
• Assigns guest accommodations in accordance with current procedures
• Handles assigned bank properly and performs account postings
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation
• Accepts same day and advance reservations as required
• Processes guest accounts upon checkout in an efficient and accurate manner
• Maintains guest relations in a positive manner
• Refers guest complaints to appropriate personnel if unable to satisfy guests
• Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED