Front Desk Clerk - overnight floater
About The Position
Position Description: The Front Desk Clerk – Overnight (Floater Positions are required to travel to different properties), is responsible for the daily operations at supportive housing properties during evenings and weekends. This includes interacting with residents and guests, upholding community policies, customer service, some administrative/receptionist duties, as well as maintaining the safety of the community. The Front Desk Clerk represents Foundation Communities and is responsible for the property while on duty. This is an entry-level to mid-level position with opportunity for growth and development. Shifts depend on the need at various locations. The position is also able to pick up extra hours when available.
Requirements
- High school diploma or GED
- Must have reliable, dependable transportation in working condition
- Exceptional interpersonal skills, time management and human relation skills
- Ability to exercise good judgment and self-control
- A demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors
- Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
- Must be able to use a computer and cell phone
- Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.
Nice To Haves
- Bilingual (English, and Spanish, and/or Arabic, and/or Pashto)
Responsibilities
- Fulfill office administrative and receptionist functions: answer phones, respond to property inquiries, respond to emails, etc.
- Provide excellent customer service to resident population
- Interact with residents to communicate rules as outlined in the lease and community policies
- Respond to resident problems and emergencies as appropriate
- Respond to emergency situations and contact appropriate authorities as needed
- Prepare documentation such as incident reports and shift reports as needed
- Monitor sign-in/sign-out process and verify photo identification for all guests
- Input work orders as needed for unit repairs and other general needs
- Monitor video surveillance system and report unusual activity
- Ensure confidentiality of all resident records and information
Benefits
- Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
