Front Desk Clerk | Hilton Ocala

Meyer Jabara Hotels•Ocala, FL

About The Position

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Do you have the J Quality? https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be Hilton Ocala is one of four Meyer Jabara properties in Florida; our beautiful 196- room property has 6 spacious event rooms to host a plethora of memorable occasions, as well as our tented outdoor event space. We are currently seeking a part-time enthusiastic candidate to join our banquet setup team.

Requirements

Ability to read and write fluently in English

Nice To Haves

2nd language helpful
Customer service experience helpful
Previous front desk experience helpful
Brand experience preferred, but not required

Responsibilities

Balance all room revenue, F&B revenues and room expenses
Balance all room and tax charges
Performs all GSA functions as required
May perform duties associated with Night Manager responsibilities
Posting charges to guest accounts
Processing payments from guests
Selling and upselling rooms to “walk-in” customers
Maintaining daily logs
Balancing shift work and cash drawers
Listening to or anticipating and responding to guest complaints.
Use established greetings when answering the phone or meeting guests in person
Promote, answer questions about, and enroll in Hilton’s Honors program
Registers guests in and out of the hotel in a prompt, courteous and timely manner
Upsells hotel rooms according to standard
Prepares for group check in/out and responds to hotel service requests
Processes customer payments according to established policies and procedures
Responsible for balancing drawer at end of shift
Handles all incoming phone calls
Notifies supervisor of incidents that affect normal business operations or guest services
Book guest reservations
Handle guest complaints and pass on to Manager or Supervisor if you unable to handle it.
Review Front Office logbook daily to monitor all activities
Maintaining updated information on room availability, reservations and guest messages through KIPSU
Review SALT, Trip Advisor, for Alerts, and either respond, or reach out to next Manager or Supervisor who comes on shift.
Review CRM report for all guest requests