101003 - Front Desk Clerk

VALENCIA GROUP • Lubbock, TX

33d • Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Non-Exempt Reports to: Front Office Manager JOB SUMMARY The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

Requirements

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Previous experience in a front desk or customer service role is preferred
• Valid Driver's License Required
• Sitting: Occasional
• Standing/Walking: Frequent, including walking short distances
• Lifting/Carrying: Up to 25 lbs, such as luggage and supplies
• Other Physical Requirements: Handling, grasping, and crouching as needed
• Interior: Front desk area and lobby

Responsibilities

• Perform check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and guest inquiries.
• Maintain the cleanliness and organization of the front desk area.
• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests.
• Assist in training new front desk agents as needed.
• Support team performance by collaborating with colleagues.
• Communicate effectively with the front office manager and other departments.
• Report any incidents or safety concerns immediately.
• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED