Front Desk Clerk-Commons at Chantry-Part time Weekends

National Church Residences•Columbus, OH

2d•Onsite

About The Position

Part time 16 hours a week Saturday and Sunday 8am-4pm Position Summary The Front Desk Clerk plays a critical role in ensuring the safety, security, and smooth daily operations of supportive housing communities. This position serves as the first point of contact for residents, guests, and staff, maintaining a professional, welcoming, and secure environment while adhering to National Church Residences (NCR) policies and procedures.

Requirements

Commitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division.
Strong customer service skills with the ability to multitask and maintain attention to detail.
Effective verbal and written communication skills.
Basic math and analytical abilities.
Strong organizational and time-management skills.
Ability to mediate conflict and de-escalate challenging situations.
Demonstrated ability to maintain clear, professional boundaries.
Ability to work collaboratively in a team environment.
Professional demeanor and appearance.
Understanding of low-income and homeless populations and their unique needs.
Knowledge of crisis prevention, intervention, and resolution techniques.
High School Diploma or GED required
Minimum of one (1) year of recent work experience

Responsibilities

Monitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules.
Remain alert and attentive at all times; accurately document all activities and incidents during assigned shifts.
Follow all procedures outlined in the Front Desk Manual.
Conduct routine inspections of common areas to ensure safety and cleanliness.
Maintain a neat, clean, and professional lobby environment (business casual attire required).
Sort and distribute resident mail in a timely manner.
Accept and accurately account for rental payments.
Identify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required.
Submit maintenance work orders through the maintenance system and immediately report emergency maintenance issues.
Maintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination.
Answer phones within 1–3 rings using approved greeting standards.
Take accurate phone messages for staff, including caller name, message, date, time, and initials.
Greet and buzz in residents, visitors, and staff promptly (within 1–3 seconds).
Communicate clearly, respectfully, and professionally with residents, staff, and visitors at all times.
Report to work on time; this role allows no more than a 5-minute grace period.
Secure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives.
Notify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work.
Attend all required meetings and court appearances as scheduled.
Submit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval.
This position requires flexibility to work at multiple buildings and locations; reliable transportation is required.
Employees may not work more than two consecutive shifts within a 24-hour period.
Position requires working a standard eight (8) hour shift with access to kitchen and restroom facilities.
The duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require.

Benefits

Medical & Rx (both PPO & HDHP w/HSA) – including coverage for Fertility
Dental, Vision, Life, AD&D, Accident, Hospital Indemnity, Critical Illness & Pet
Telehealth (Airvert)
Flexible Spending accounts for health, dependent care, transportation and parking
Parental Leave for 4-weeks @ 100% pay
Short & Long-term Disability coverage – 100% company-paid
Paid Time Off (PTO) and Paid Holidays
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Well-being Programs including EAP, Tobacco Cessation, Weight-loss, Women’s Reproductive support, and more
401(a) & 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution