Front Desk Clerk/Relief Night Auditor

Hilton•Kissimmee, FL

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties! Are you someone who has a warm, friendly personality and is service orientated? Then apply today to our Front Desk Clerk to welcome our guests! Why do team members like working for us: Competitive base pay Daily Pay - get your earned pay any time before payday Recognition Programs and Rewards Discounted Hilton hotel rates worldwide 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement Numerous learning and career advancement opportunities What will I be doing? Fulfill Front Desk Clerk mainly and Relief Night Auditor role occasionally according to service culture, contributing to company success: Front Desk Duties: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies to optimize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes. Resolve unit availability and assists guests with reservations or changes as needed. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. Night Audit Duties: Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management, and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger. Prepares backup files and closes out shifts and days on the reservation system, including preparing the system for the next day of business. Generates housekeeping reports and prints folios departures. Compiles daily revenue reports and files work accordingly. Responsible for accurate management of cash funds and daily shift deposits. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are the Team Members that support our guests and owners. To fulfill this role optimally, you possess the following minimum qualifications and experience: High School Graduate or equivalent experience required. Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments. The ability to adjust to schedule changes and cover shifts on short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands. Prior cash handling and data entry experience required. It would be effective in this position for you to demonstrate the following capabilities and distinctions: Prior hospitality or related experience. Bilingual a plus When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

High School Graduate or equivalent experience required.
Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
The ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Prior cash handling and data entry experience required.

Nice To Haves

Prior hospitality or related experience.
Bilingual a plus

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies to optimize inventory.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Issues and controls unit keys.
Maintains safety deposit boxes.
Resolve unit availability and assists guests with reservations or changes as needed.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management, and takes initiative to correct errors to prevent reoccurrence.
Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
Reconciles all charges to the general ledger.
Prepares backup files and closes out shifts and days on the reservation system, including preparing the system for the next day of business.
Generates housekeeping reports and prints folios departures.
Compiles daily revenue reports and files work accordingly.
Responsible for accurate management of cash funds and daily shift deposits.