Front Desk clerk / Reception / Health Promoter - Flexible as needed

Dolores Street Community Services • San Francisco, CA

444d • $45,760 - $45,760

About The Position

The Front Desk Clerk/Health Promoter/Shelter Monitor is a part-time, flexible position responsible for supporting the health and well-being of residents at the Mission Inn. This role involves monitoring site safety, responding to emergencies, managing conflict resolution, and providing administrative support. The ideal candidate will engage with residents to provide health education and treatment adherence support, contributing to the overall mission of improving lives and addressing homelessness and health issues in the community.

Requirements

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

Nice To Haves

• Bilingual (written and oral) in Spanish preferred but not required.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals needed.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Benefits

• Health insurance
• Paid holidays
• Vacation
• Sick leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed