Front Desk Clerk / Night Audit

Hilton Grand Vacations • Virginia Beach, VA

354d

About The Position

As a Front Desk Clerk / Night Audit, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

Requirements

• Proficient English language/interpersonal skills.
• Courteous and professional attitude.
• Flexibility to adapt to schedule changes.
• Ability to multi-task and prioritize duties.
• 6 months Customer Service Experience.

Nice To Haves

• Experience as a Front Desk/Guest Services Agent.
• Experience with cash/credit card transactions.
• Experience in Resort Hospitality or related industry.

Responsibilities

• Ensures positive and memorable experiences for guests during check-in and check-out.
• Inputs information into the computerized reservations' system.
• Accesses reservation system to resolve unit availability and assist guests.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives and processes housekeeping and maintenance requests.
• Prepares and restocks front desk supplies.
• Provides information on area attractions and resort amenities.
• Types correspondence and reports for management.

Benefits

• Day One medical, dental and vision insurance.
• 401K plan.
• Paid Time Off (PTO) program.
• Extraordinary travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees