Front Desk Clerk - Mandalay Bay

Mandalay Bay Resort And Casino • Las Vegas, NV

265d • $19

About The Position

As a Front Desk Clerk at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to providing delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.

Requirements

• Is a minimum of 18 years of age.
• Has a high school diploma, GED or equivalent educational experience.
• Has a strong administrative background and is highly skilled at adapting to various software systems.

Responsibilities

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests.
• Balance room inventory in advance and identify and resolve any over-commitments by room types.
• Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering.
• Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED