Front Desk Clerk- Circus Circus (Reno)

Caesars Entertainment • Reno, NV

387d

About The Position

The Front Desk Clerk at Circus Circus, part of Caesars Entertainment, is responsible for assisting guests with hotel billing, handling inquiries, and providing general information. This entry-level position requires excellent communication skills and the ability to manage various administrative tasks while ensuring compliance with company policies and PCI standards.

Requirements

• High school diploma or GED preferred.
• Previous hotel front desk or billing experience preferred.
• Excellent communication skills in English, both verbal and written.
• Above average mathematical skills and proficiency in Microsoft Word and Excel.
• Ability to establish and maintain effective working relationships with staff and guests.

Nice To Haves

• Experience in a customer service role.
• Familiarity with hotel management software.

Responsibilities

• Assist guests with hotel billing and general inquiries.
• Run referral/denial reports and distribute outstanding balance lists to the Manager on Duty.
• Answer incoming calls within three rings and perform callbacks.
• Handle billing disputes and ensure proper credit card authorizations are completed.
• Work with Sales and Group Sales to address billing inquiries.
• Perform Front Desk Agent duties as needed or directed.
• Maintain compliance with PCI standards and company policies.
• Exemplify core values and promote a culture of diversity, equity, and inclusion.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement within Caesars Entertainment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED