Front Desk Clerk-Carolina-Part Time

Pinehurst Resort • Pinehurst, NC

395d

About The Position

The Front Desk Clerk at Pinehurst is responsible for providing efficient and friendly check-in and check-out services for guests. This role is essential in maintaining the high standards of hospitality that Pinehurst is known for, ensuring a positive experience for all guests while handling various administrative tasks related to guest services.

Requirements

• High school diploma or GED.
• Minimum of 6 months related experience or equivalent combination of education and experience.

Responsibilities

• Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer.
• Resolves guests' complaints and problems in a positive, caring and friendly manner.
• Maintains appropriate records accurately.
• Have a thorough knowledge of package plans and special promotions; understand breakdown of packages and applicable charges and taxes.
• Act as cashier for guests; obtain bank; count and verify contents and audit.
• Direct guests to all resort facilities including golf courses and accommodations.
• Understand all aspects of the resume book including group dates and billing instructions.
• Understand posting of all charges.
• Answer telephone using guest name and transfer calls to other departments.
• Know hours of operation of all outlets and facilities.
• Know daily resort availability, due outs and arrivals.
• Maintain a neat and professional appearance at all times.
• Ensure interaction with guests is professional and ethical at all times.
• Report any attempts by outside vendors to solicit through the Front Desk immediately.
• Secure the bank and ensure it is not left unattended or open for unauthorized access.
• Accurately count cash received and disbursed and make accurate change when needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED