FRONT DESK CLERK 7A-3PM AND 3PM-11PM - COMPETITIVE PAY $300 SIGN ON BONUS AFTER 90 DAYS

Marriott International • San Antonio, TX

400d

About The Position

The Front Desk Clerk position at Courtyard by Marriott San Antonio Seaworld/Westover Hills is a customer service-oriented role that serves as the first point of contact for guests. This position is crucial for ensuring a positive guest experience through proactive and responsive service. The ideal candidate will possess a winning personality and a strong sense of responsibility, contributing to a welcoming and respectful company culture.

Requirements

• Passion for serving others and engaging with guests.
• Strong communication skills and a winning personality.
• Ability to handle guest concerns and issues professionally.
• Knowledge of cash handling procedures.

Nice To Haves

• Experience in hospitality or customer service roles.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans.
• Life insurance and short/long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed