Front Desk & Billing Associate

EyeSouth Partners•Lawrenceville, GA

About The Position

Clinic Billing Associate Position Summary The Front Desk Clinic Assistant serves as a key contact for patients and staff, handling a broad range of administrative and support responsibilities within the clinic. Primary duties include verifying insurance information, collecting and reconciling payments, assisting with appointment scheduling, and managing patient records. The role also involves providing support with billing inquiries, coordinating communication between departments, and ensuring accurate documentation for both billing and surgical processes. This position requires at least two years of relevant medical office or billing experience, proficiency in electronic medical records and basic computer applications, and excellent organizational, interpersonal, and communication skills. The assistant must be able to multitask efficiently in a fast-paced environment, maintain professionalism when handling sensitive information, and collaborate effectively with physicians, patients, and other staff. Additional responsibilities include responding to patient inquiries, supporting surgery coordination tasks, managing office supplies, and adhering to all clinic policies and procedures.

Requirements

High School Diploma or Equivalent Certificate Required
Minimum 2 years of experience in a surgical specialty practice, ophthalmology preferred.
Minimum 2 years of sales experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently
Requires at least two years of medical insurance or billing experience.
Proficient with electronic medical records.
Demonstrates intermediate computer skills.
Able to work independently and collaboratively in a fast-paced environment.
Exhibits strong organizational, interpersonal, and communication skills.

Nice To Haves

Understanding of medical terminology

Responsibilities

Print daily patient charts and verify insurance information across all locations.
Collect and reconcile payments, ensuring comprehensive and accurate financial records.
Assist with scheduling through SolutionReach and online platforms.
Provide support with billing-related calls.
A/R and collections prior to appointments.
Prepare and submit end-of-day reports for management.
Conduct follow-up on RingCentral communications.
Scan fee tickets in a timely manner.
Facilitate in-office medical records requests.
Order and maintain inventory of office supplies as necessary.
Schedule appointments for Georgia Retina patients.
Make pre-operative and post-operative reminder calls to patients.
Place reminder calls regarding medication drops.
Coordinate with BV & E on patients’ payments and process surgery-related payments for coordinators.
Audit weekly schedules for outstanding balances and ensure payment collection prior to surgery.
Scan and organize pre-surgery and post-operative documentation for accurate records.
Assemble informational packets for upcoming surgeries.
Serve as CCC Teams Calls Liaison.
Provide coverage when the scheduler is unavailable.
Reschedule patient appointments if the physician is out of office.
Follow up with patients who have cancelled their appointments.
Manage daily schedules for surgery coordinators.
Responsible for ensuring claims are accurate and complete.
Obtains necessary authorizations for billing processes.
Resolves billing inquiries through various communication channels.
Works with patients and staff to address outstanding balances.
Handles sensitive information professionally.
Provides customer service related to billing matters.