Front Desk Attendant (Part-Time, Seasonal)
About The Position
At Mountain Recreation, we believe that everyone deserves to live a happy, healthy life—and that includes our employees. Join a team that dares to dream big and envisions a stronger, more connected community every single day. No matter what your role, you’ll be part of a dynamic team redefining what recreation, community, and service can look like. We’re elevating experiences, building partnerships, and making meaningful change—and we’re just getting started. Come grow with us as we continue to dream boldly and build a healthier, happier tomorrow. Mountain Recreation is seeking friendly and outgoing individuals to join our Front Desk team at Eagle Pool and Ice Rink for the summer season. This customer service role involves greeting guests, answering phones, collecting daily admissions, and assisting with activity registrations. Responsibilities also include processing daily sales, managing pass sales and equipment rentals, balancing cash, and providing accurate information to the public.
Requirements
- Considerable knowledge of: Cash register operation and cash handling; ability to count money and make change.
- Computer efficiency
- General knowledge of recreation, sports, physical fitness and leisure activities.
- Customer service skills
- Effective communication skills
- Ability to work under pressure in a fast-paced environment while paying attention to detail.
- Ability to work as a team player
- Must be 15 years of age or older
- High school diploma or equivalent
- Previous customer service experience preferred
- Any equivalent combination of experience and training that demonstrates the knowledge, skills, and ability to perform the essential duties.
- May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.
Nice To Haves
- Bilingual preferred English/Spanish.
Responsibilities
- Welcomes pass holders and greets guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
- Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, and concessions. Notifies participants of program/class cancelations or changes.
- Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
- Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with other cleaning as assigned.
- Performs emergency support as directed in the emergency action plan.
- Assist with opening and closing procedures at the facility.
- Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information. Assist patrons with lost & found items.
- Attend staff meetings and in-service sessions as necessary.
- Provide information to the public on facility operations and recreation programs.
- Monitor lobby area to ensure paying customers and cleanliness.
- Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters. Ensure cleanliness and orderliness of front desk area.
- Complete special projects and assist in other areas as needed.
- Performs other job-related duties as assigned.
Benefits
- Retirement Savings: 3.75% employer contribution to a 401(a)-retirement account.
- Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
- Paid Time Off: Accrued sick leave in accordance with HFWA.
- Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
- Program Discounts: 20% off facility programs for employees and immediate family members.
- Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
- Outdoor Gear Perks: Access to pro deals on top outdoor industry brands.
- Scholarship Opportunities: Student scholarship programs available.
- Healthcare Options: Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
